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TECHNICAL
SUPPORT
Booklog's Technical Support Department provides fast, friendly, and affordable services to our users. When you purchase a Maintenance Agreement you are entitled to unlimited toll-free Technical Support and free updates during the term of the agreement. Additionally, our technical support staff responds to user emails and can dial in to troubleshoot your system using PC Anywhere.
Technical Support Hours:
Monday - Friday 8 a.m. CST - 8 p.m. CST
Saturday 8 a.m. CST - 6 p.m. CST
(All weekend and holiday technical support calls are subject to a $30 surcharge.)
Tech Support for Non-Maintenance Users:
If you choose to forgo purchasing a Maintenance Agreement the following
rates for technical support apply. Software updates may be purchased
at any time by contacting our Technical
Support Department.
Technical Support $40 per hour/incident
Weekend, Holiday & Emergency Support $30 surcharge
Data Conversion
Our support technicians also help you in critical inventory matters.
From your initial data conversion to your physical inventory - Booklog
staff members are ready to help.
If you are switching to Booklog from another system, we can ease the
transition by converting your old data into a Booklog friendly format.
As long as you are able to extract data from your other system, we
can convert it. Data conversions give you a chance to have a new system
without having to re-enter all of your data. Please talk to your sales
representative for costs associated with data conversions.
Year End Scanner Rental
Booklog makes American Microsystem Scanners available for rental for
your year-end needs. These scanners allow you to scan all of the inventory
on your shelves in a fast and efficient manner. The scanners connect
to your computer and allow for an easy inventory update. The M5000
laser scanner rents for $300 for 10 days, plus shipping and handling.
The M5000 pencil wand scanner rents for $200 for 10 days plus shipping
and handling. Please contact Booklog
technical support for further information.
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"I just had to drop you a note thanking
you for your great customer service and tech support. You have made
our transition from our old system to Booklog fantastic! We sincerely
appreciate your patience and great attitudes. We look forward to our
continued working together."
River of Life Christian Outfitters |
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