TECHNICAL SUPPORT
Booklog's Technical Support department provides fast, friendly, and affordable services to our users. If you have purchased a Maintenance Agreement you are entitled to unlimited toll-free Technical Support and free updates during the term of the agreement.
Hours | Non-Maintenance Agreement Pricing | Tech Support for Non-College Stores | Tech Support for Courseworks | Data Conversion

Hours
Regular technical Support is available from 8:00AM-8:00PM CST Monday through Friday and by pager on Saturday from 8:00AM-6:00PM.

Maintenance Users' Toll-free Support: 800-320-5834
Non-Maintenance Users' Support: 773-275-4439 x260
Administration: 773-275-4437
Facsimile: 773-275-8498
e-mail: tech@booklog.com

You may also wish to use the Go To Assist Site - Remote Assistance with Booklog Tech Support. Call or email us for details.

College Edition Rush Support Hours:
We understand the importance of availability during your busiest times so Booklog technical support offers extended hours during your rush times.

To help you keep things running smoothly during rush, Booklog has extended support hours.

Tech Support: Fall 2008 Rush Hours

Week of August 25th
Monday through Friday: 8am to 10pm (6am to 8am emergency)
Saturday and Sunday: 7am to 8pm

Week of September 1st
Monday (Labor Day): 7am to 7pm (emergency)
Tuesday through Friday: 8am to 10pm (6am to 8am emergency)
Saturday and Sunday: 7am to 8pm

Week of September 8th
Monday through Friday: 8am to 9pm (6am to 8am emergency)
Saturday and Sunday: 7am to 8pm

Week of September 15th
Monday through Friday: 8am to 8pm (6am to 8am emergency)
Saturday: 7am to 7pm

Week of September 22nd
Monday through Friday: 8am to 8pm (6am to 8am emergency)
Saturday: 7am to 7pm

Booklog tech support can be reached by calling 800-320-5834, ext 260, or by emailing tech@booklog.com

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Tech Support for Non-College Stores not on a Maintenance Contract
Technical Support $40 minimum per incident/per hour
Weekend Holiday Surcharge $30

Tech Support for Colleges not on a Maintenance contract
Technical Support $75 minimum per incident\per hour
Weekend Holiday Surcharge $50

Tech Support for Courseworks
Technical Support for Courseworks can be reached at 1-800-872-9243 during the hours of 7:00AM-5:00PM CST.

Data Conversion Information
If you are switching to Booklog from another system, we can help ease the transition by converting your old data into a Booklog friendly format. As long as you have a way of extracting data from your other system, we can convert it. Data conversions give you a chance to have a new system without having to re-enter all of your data. Please talk to your sales representative for costs associated with data conversions.

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