Booklog’s Technical Support department provides fast, friendly, and affordable services to our users. Stores with active maintenance agreements receive free upgrades, free training sessions, and unlimited technical support during our regular business hours. Stores without active maintenance agreements receive support and training for an hourly fee.

Contacting Support

Phone: (800)320-5834 x260
Email: tech@booklog.com
Fax: (773)275-8498

Technical Support Hours

All times given are in U.S. Central Time. Regular technical support hours are generally during regular office hours, between 8:00 AM and 5:00 PM U.S. Central. Extended hours support are hours outside our regular office hours. The full support availability schedule is below:

Extended Hours Support

Extended hours are support hours outside our regular office hours, which are after 5:00 PM up to 8:00 PM, Monday through Friday, and between 8:00 AM and 6:00 PM Saturdays. Emails are not checked outside of our regular business hours. If you need to speak with a support technician outside of our regular office hours call 800.320.5834 ext 260 and leave a message with your store name and phone number (including area code). The on-call technician will get back to you as soon as possible.